Terms and conditions

The present conditions rule and apply to all the transactions that take place in our shop Vagalume Designs. The placement of any order, as well as the use of this webpage, means that you have read and accepted these conditions of use.

The brand Vagalume Designs®, the webpage www.vagalumedesigns.com and El Blog de Vagalume Designs are property of Melina de Senna (NIF55340912Z), with commercial address in Polígono 3, Parcela 199 - Prado de Arriba, Palos de la Frontera - Huelva, Spain. 

All the products have a detailed file that shows the product image, a reference, description, and price in Euros (VAT included). Design, availability and the price of the products may vary at any time without previous notice to the client.

All the designs, the brand name and the images displayed on this webpage are protected by copyright, and any fraudulent use may be prosecuted.

If you have any questions please send an e-mail to hola@vagalumedesigns.com

General purchase conditions:

The minimum age allowed to purchase products by this website is 18 years. You are only allowed to order products if you are a consumer, not a seller. (In case you are a seller and would like to place an order please send an e-mail to hola@vagalumedesigns.com). When you place an order on our website, you assure the information that you provide is truthful, precise and complete.

Exceptional conditions:

Vagalume Designs will never be in the obligation of accepting an order, and will always have the right to check orders or to refuse them.  These are some of the situations in which we may not accept an order:

•The products displayed on the website are not available;

•The payment has not been authorized or has not been placed in the stipulated time;

•There are restrictions that affect product shipping;

•The products displayed on the website have manifest errors, are wrongly pried or have an incorrect description.

In case an order cannot be accepted due to any motive, we will contact the client by the same means (e-mail) he or she have provided when placing the order.

If by reasons of demand or special articles we find ourselves disabled of shipping orders in the stipulated timing, we will contact the client and he or she will be able to decide whether waiting for product availability or being refunded.  .

Payment methods:

The client will be able to make payment by credit card, Paypal or wire transfer.

Paypal payment:

The client will be lead to Paypal webpage using their safe payment platform. Once the payment takes place, the client will be lead back to our webpag.

Credit card payment:

Vagalume Designs guarantees the confidentiality and security of its user's data. Vagalume Designs do not have access to any data related to our client's credit card numbers. Payment will be made by Santander-Elavon's virtual platform, being this one the responsible for the payment procedure, certifying the confidentiality of the data. Vagalume Designs receives the payment confirmation from Santander-Elavon and is responsible for the transactions that take place on this website. Vagalume Designs guarantees won't sell goods and services forbidden by Santander-Elavon.

Bank wire transfer payment*:

With this payment method, shipping time may vary since your order won't be shipping until the payment is effective on our bank account. The wire transfer must take place within five working days from the day you placed the order at our online shop. In the case within this period the payment is not received, your order will be automatically canceled without prior notice (causing the loss of any conditions as sales, discounts, etc.) If you have any question please send an e-mail to hola@vagalumedesigns.com

*Wire transfer payment is only available for Spain and Portugal.

After the payment by any method, you will receive an e-mail with the order confirmation.

Shipping costs, shipping conditions, and delivery term:

Shipping costs to Spain (peninsula) and Portugal (continent) are 6,00€ (VAT included), and shall be free for orders over 80€ (VAT included); both will be shipped by 24h courier (transit time).

Shipping costs to the Balearic Islands are 16,00€ (VAT included), will be shipped by 48h courier (transit time). Shipping costs to the Canary Islands are 15,00€ (VAT included), will be shipped by Mail (Correos, Paquete Azul). (Before placing your order to the Canary Islands, send us an e-mail to hola@vagalumedesigns.com). 

Shipping costs to France are 20,00€ (VAT included), will be shipped by 72h courier (transit time). Shipping costs to Germany, Holland, Italy, Luxemburg and the United Kingdom are 25,00€ (VAT included), will be shipped by 96h courier (transit time). 

Transit time refers exclusively to the time once the package is picked up by courier (and until it is delivered on the destination address), it does not include the production time required for the order's preparation.

Spain orders are delivered in 2 to 4 working days from the date the order was placed. Portugal and Spanish Islands orders are delivered in 3 to 5 working days term from the date the order was placed. International orders are delivered in 6 to 8 working days from the time the order was placed. 

The delivery terms do not refer nor include products in whose details page is specified that the shipping may take longer (as in the case of the personalized products).

Important: You must make sure you are providing us a delivery address where there will be someone able to receive the order package. In the case there won't be a receptor available, the delivery may be impossible due to causes outside this company and the courier agency. It is as well important that we are provided a contact number where to find you in the case it is needed. 

Packages delivery will only take place on working days.

We suggest our clients contact us in case the delivery terms are not accomplished in order to solve the situation as urgently as possible. .

Important information on the international shipping: Shipping costs include VAT but do not include other taxes such as customs or any other tax that may be applied to the package at destiny.

Cancellation, return and refund policy:

Cancellation:

The client will be able to cancel your order as much as it's situation does not change to "sent". In case of cancellation, the client will be refunded with the total amount of the purchase by the payment method used to place the order. To cancel your order, please send an e-mail to hola@vagalumedesigns.com .

In case a cancellation is not possible (once the order situation has already changed to "sent") the only possibility will be the return (on the bellow specified terms). 

Return and refund:

If the return is due to one mistake or error of ours, or due to a product defect, please send an e-mail to hola@vagalumedesigns.com and we will tell you what to do. In that case, we will be in charge of shipping a new product or refunding the client (according to the client's decision).

If you are not happy with your purchase for any other reason (for example, you have changed your mind or it is due to an error or mistake of yours), you will have 14 days to return a product, since the day it was delivered. In that case, shipping costs will not be refunded and all new shipping costs (to send back your package) will be on your charge. Please send an e-mail to hola@vagalumedesigns.com with your order reference number and we will tell you what to do.

Return must take place in the next 14 days since the delivery date and fulfilling the following conditions:

  • The product(s) must be in perfect condition and on its original package.
  • Shipping costs do not count as order amount and won't be refunded.
  • Returning shipping costs and possible new shipping will be paid by the client. 
  • Once we receive the package and certify it is on perfect conditions, we will proceed to the refund. 
  • The order amount (without shipping) will be refunded by the same payment method used by the client in the first place. 
  • The amount of the refund will be the same paid by the client (keeping the same sales or discount conditions from the order).
  • Customized and personalized cannot be returned and will not be refunded.
  • The notification of returning (by e-mail) and the return shipping (by courier) must take place in the next 14 days (since delivery). 

In case any of these conditions are not fulfilled, the return will not be accepted and refund will not take place. 

Personalized orders:

The orders that include customized or personalized products (both place by this online shop or by any other mean) will hold the following considerations::

  • Production terms and shipping terms will be longer than the rest of the products on the website. The client will be informed in each case. 
  • The client will be informed about the order's budget that will depend on particular design specifications. After the payment and order placement, no modifications to the design will be accepted. (Client shall request for a new budget in case of design modification and pay for the possible price difference). 
  • The budget does not imply this company accepts an order. We will inform the client about our possibility or availability before the payment takes place. 
  • The personalized budgets will have a validity of 30 days. 
  • The client will be sent the personalized design before the product is produced. Small changes and design modifications may be accepted, big design changes will not (in that case the client may ask for a new order budget). 
  • Cancellation of personalized orders will only be accepted with a total amount refund before the design working has begun.
  • In the case of a possible change of mind or withdrawal by the client, the only possibility will be a partial refund of the amount (discounting the design price).
  • Once a personalized product is produced, cancellations and returns will not be accepted.

Conditions modification:

Vagalume Designs reserves its right to modify without prior notice these conditions, suspending temporarily the access to this webpage for any reason. 

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